Shipping policy

Shipping Policy

We strive to ensure your order reaches you as quickly and efficiently as possible. Please review the details below regarding our shipping process:

Shipping Timeframes

- Standard Shipping: Orders typically take 5-14 business days to be delivered after the tracking information has been updated.

- Delivery dates are not guaranteed. Unforeseen circumstances may occasionally cause delays beyond the estimated arrival date.

Discreet shipping

- All shipments are discreetly packaged to ensure your privacy and shipped from South Korea.

Customs, Duties, and Taxes

All orders are shipped on a DDP (Delivered Duty Paid) basis.
This means that duties and taxes are included in the final price at checkout, and you will not be required to pay additional charges upon delivery under normal circumstances.

In rare cases, if additional duties or import charges are assessed due to exceptional circumstances (such as customs reclassification, regulatory changes, or destination-specific requirements), either the shipping carrier or our team will contact you directly to provide further instructions.

If you have any questions regarding customs or import procedures in your country, please feel free to contact us for assistance.

Split Shipments

- Some items in your order may be shipped separately. Rest assured, you will never be charged more for shipping and handling than the total amount displayed at checkout.

 

 

If you have any questions or concerns regarding your shipment, please feel free to contact our customer support team at help@loma.kr.